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Faq

Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that Nordica Shop Online offers. If you require further assistance, remember you can always contact our Customer Service at customercare@shop.nordica.com.

How can I buy the products that interest me?

Buying on shop.nordica.com is fast and spontaneous. When you're done with the shopping, you will be automatically redirected onto the first page of the cart (or "Shopping Bag"), where you can choose to complete the purchase, or to continue shopping looking for other products. In order to proceed with your order, click on "Check out". Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them. If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you will be asked to choose between the available payment methods (cash on delivery only for shipments within Italy, credit card, Paypal or bank transfer). Finally, you can select the shipping type you want. shop.nordica.com reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ("Secure Socket Layer"), cryptographic data transfer, not accessible by third parties. Finally, having made the necessary checks on your transaction, your order information will be transmitted to customercare@shop.nordica.com and a message of thanks will let you know that your purchase has been successfully completed.

Is there a limit to the number of products I can buy?

Generally there are no limits, neither as to quantity nor as to total cost. However, shop.nordica.com reserves the right to limit the purchase of some special products in limited series.

On filling my cart am I obliged to buy?

Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the "shopping bag".

What is it and how does the "promotional code" work?

The "promotional code" is a discount ticket that you are provided with to take advantage of special promotions. The conditions for obtaining such code will be sent via a special Newsletter for special events. If you are in possession of one, all you have to do is insert the code in the field that you will find on the page at the conclusion of your order: the discount will automatically be calculated and displayed.

When is the purchasing procedure concluded?

After having entered the data required for the payment, you will be transferred to the purchase confirmation page containing the number and date of the order. A message of thanks at the centre of the page will inform you that the purchase procedure has been successfully completed. Finally, you will receive an e-mail with the details you have submitted in the order and confirm that it was correctly accepted. If within 24 hours you have not received any communication, please write to customercare@shop.nordica.com.

How can I check the status of my order?

To check the status of your order, please log in and access at My Accounts: under the tab "My orders" you will find all the information you wish. Remember that customer care staff is at your disposal to provide further information.

Nordica is a Division of Tecnica Group S.p.a. Società soggetta alla attività di direzione e coordinamento di Sintesi Holding S.r.L. Sede in Giavera del Montello (TV) - Via Fante d’Italia n. 56 Capitale sociale Euro 38.533.835,00 interamente versato Società iscritta al n. 78175 R.E.A. di Treviso. Registro Imprese e Codice Fiscale 00195810262 × Close Managed by Triboo Digitale S.r.l. Triboo Digitale S.r.l., sole-member company with legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, shared capital euro 3.000.000,00 in, REA MI 1901658, VAT code and Registry of Businesses of Milan Monza Brianza and Lodi number 02912880966 - company subject to management and coordination activity of the parent company Triboo S.p.A., legal offices in Milan, Viale Sarca 336, Edificio 16, Italy, shared capital euro 28.740.210,00 in, REA MI 1906661, VAT code and Registry of Businesses of Milan Monza Brianza and Lodi number 02387250307

MANAGED BY TRIBOO DIGITALE